Client Service and Process

Personalized Investment Roadmap

We undertake an extensive review through in-depth discussions with new clients to guide and educate them as needed in order to discover and identify their return objectives, tolerance for risk, tax situation and future capital and income requirements. Our Investor Profile Questionnaire details the agreed upon investment objectives and allowable asset class ranges. This is used to develop a personalized investment plan that reflects the clients' unique needs, and acts as a roadmap for long term management. The Investor Profile Questionnaire is updated as required, to ensure it reflects any material changes in client circumstances.

Discretion / Transparency

We monitor financial markets and have discretionary authority to carry out transactions on our clients' behalf. Our compensation is entirely transparent and fee-based, calculated as a percentage of the assets under management. Management fees are tax deductible in non-registered accounts.

Safekeeping of Assets / Comprehensive Reporting

Client assets are held by a custodian that is closely regulated by the Investment Industry Regulation Organization of Canada (IIROC), and are protected through the Canadian Investor Protection Fund. This fund covers a maximum of $1million for all non-registered accounts, and another $1million for all registered accounts per client. Additionally, both Wickham Investment Counsel and your custodian must adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA), to ensure that your personal information is kept confidential.

We provide clients with detailed quarterly reports in addition to the monthly statements received directly from their custodian.